Customer Resources

Frequently Asked Questions (FAQs)

Q. Where do I download the Cartula Health app?

 

The Cartula Health app is available as a free download from the Apple App Store and Google Play Store. Links below:

 

Google Play Store (Android) 

Apple App Store (iPhone)

Q. How do I use the Cartula Health App?

Cartula provides an easy way for you to manage your documents, appointments, healthcare plans and more. Our Cartula Health User Manual is available here as step by step explanation about its features and how to use them.

Cartula Health User Manual v1.4

Q. What do I do if I need help?

If you were referred from a hospital please contact them in the first instance, otherwise our online Service Centre is available to assist you.

Cartula Health Service Desk Portal

Q. How secure is my information?

 

You control who sees your information and what you share, and all transfers are completely encrypted. The Cartula Health app has been tested by an independent business to meet both Australian and international healthcare security standards. We do not save any of your information in the cloud; it is all locally stored on your phone.

Q. What happens if I lose my phone?

All information is stored on your phone. To prevent the loss of data in the case of a lost, stolen, or broken device, please use the Cartula Health backup feature within the app to store an encrypted backup in a secure location of your choice. (Coming soon)

Q. Can I share information to any doctor, specialist, or healthcare provider using the Cartula App?

Yes - we have the Cartula WebApp, which is accessible from either a URL and/or QR code that will allow you to share any information with your doctor.  They can even update the info in your health record through the Cartula WebApp.

Cartula Health WebApp

Cartula Health User Manual

A downloadable version of our current user guide, with step by step instructions on how to use its many features.

Cartula Health User Manual v1.4

Help & Support

For assistance with any technical issues that are not resolvable through your clinician, please contact our Service Desk via this link:

Cartula Health Service Desk Portal 

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Contact Us

Operating in Sydney, Australia and Jakarta, Indonesia

© 2019 Cartula Health Inc